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FAQ

CUSTOM ORDERS

  • VIL availability for custom orders varies.
     

  • Custom orders require ample communication throughout the entire project.
     

  • VIL cannot accept every request that crosses our path. When a commission falls beyond our domain, we may direct you to trusted allies whose talents are better suited to the task. VIL is rooted in community.
     

  • VIL safeguards the privacy of every client. VIL is nothing without the trust of those who walk alongside us. The privacy of our clients is an oath we take seriously—one we have never broken, and never will.

CUSTOM 3D MODELS 

3D Artist:
RUBEN "VOORHEES" MORALES
SONY SANTA MONICA,
God of War Series, Call of Duty: Black Ops 3, and more.

PER HOUR RATE: $60

CUSTOM DECALS

Decal Artist:
"SPOOKY" Dez
10 years professional Photoshop editing for international e-commerce businesses & 20+ years personal experience.

PER HOUR RATE: $20

Once we receive a request we will take time to review, plan the work, schedule the project, and prepare an official estimate. Please note every request—and every client—is unique, so final costs may vary depending on complexity and communication needs. VIL is committed to working diligently with all clients and doing our best to assist you on your creative quest.


Payment Structure
Payments are divided into two parts:
• 50% at the start of the project
• 50% upon completion

All custom order payments are processed through PayPal. Custom services are billed hourly, with a minimum of one hour required per project. Generally, the simpler the idea, the more cost-efficient.

Client Communication
Throughout the entire process, you remain in control. VIL will not advance a project without your consent. Custom work requires clear and timely communication. If responses from the client are delayed, the project may stall and turnaround times may extend beyond our control.

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When Submitting Your Request, Please Include:

Size — Length, width, height, circumference, etc. Please be as precise as possible.
Visual — Photos, sketches, or even an AI-generated image are all acceptable. We simply need a visual starting point.

Note: the website form does not allow attachments. Please email images to: VIL3D.COM@gmail.com
Budget — How much are you hoping to spend in total?

• Your vision for the final piece:

If the project involves 3D printing, please specify:

• Preferred material (plastic, metal, etc.)
• Intended purpose (pendant, toy, hardware component, etc.)

 

If the project involves decals, please specify:
• Desired color(s)

Note: decals cannot be produced in full color but may be possible in two or more colors depending on the design.

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3D MODELING DETAILS

VIL charges $60 per hour for 3D modeling services. Minimum 1 hour required for all projects.
VIL provides 3D modeling only. 3D Printing must be handled by a third-party provider.
VIL is prepared to recommend reputable and affordable 3D printing services worldwide.

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After your 3D model is completed, you may choose to:

  1. Purchase the model file to download. Once purchased, the model becomes yours to use as you wish. The file on VIL’s end will either be archived—never accessed again unless you request it—or permanently deleted; leaving you as the sole holder of the only existing copy. Please note that pricing varies depending on the complexity and details of each project.

  2. Allow VIL to use the model for 3D printing. If you do not wish to purchase the file, we can transfer the model file directly to a 3D printing service on your behalf. The finished 3D print would be shipped directly to you. 


Please note: 3D printing is a separate cost.
We can provide estimates for 3D printing early in the process, but the exact printing cost cannot be determined until the 3D model is 100% completed.

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CUSTOM DECAL DETAILS

VIL charges $20 per hour for custom decal services. Minimum 1 hour required for all projects.
• VIL will provide photo updates throughout the process and await your approval before advancing the work.
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Upon final approval, the decal is cut. It is sealed. It is sent. VIL includes one complimentary decal of your artwork — a gift from us to you​
 

Additional decals may be purchased separately. Depending on the complexity of the design, decals can typically be produced in sizes ranging from 2 to 11.5 inches (with larger sizes possible in some cases). Please note that some designs may also be too detailed to produce at smaller sizes.​​

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STORE POLICIES

SHIPPING POLICY

All orders ship from:
Central California, USA 93291

Cold & Calculated.
For a limited time, shipping is charged once and covers your full order. No exceptions. No surprises.

USPS First Class: $5 — uninsured, unprotected, and entirely at your own risk.
USPS Priority: $10 — insured, secured, and VIL-recommended.


VIL cannot retrieve nor compensate for the rare parcels lost to the void of First Class. Choose wisely. Ensure your address is airtight — we will not be responsible for misdirected deliveries.

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✦​ DISCOUNTS âœ¦â€‹

Discounts may be available for custom orders if VIL is interested in featuring your design in our store and you grant permission for us to do so. In such cases, we will provide a significant discount on your project and credit you on the product listing on our website in whatever manner you prefer, within reasonable VIL-approved limits. You will also receive an exclusive discount on any future purchases of the design.

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DISCOUNTS ARE ALWAYS AVAILABLE for returning custom order clients.

Project Priority is always given to repeat clients.

RETURN POLICY

  • MUST contact within 7 Days of delivery.

  • All returns must be approved by VIL before any action is taken.
     

  • Refunds or exchange values are honored if the return request is made within 7 days of the delivery date.
     

  • To request a return, please send an email explaining the reason for the request. VIL will respond with further instructions.
     

  • Returned items must be in brand new condition. If an item shows signs of use, a corresponding reduction in the refund or exchange value may be applied.
     

  • Return shipping costs are the responsibility of the buyer unless VIL agrees to cover them. If the return is due to an error on our part, VIL will provide a free return shipping label.
     

  • VIL strives for completely satisfied customers. If we ever make a mistake, we will do everything within our power to make it right and restore our buyers’ trust.

STORE POLICIES
CUSTOM ORDERS
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